FAQ

Questions, answered.

Everything you need to know about Synder, e-commerce reconciliation, and revenue recognition — in plain language.

The platform
What is Synder?
Synder is an accounting automation platform for e-commerce and SaaS businesses. It pulls every sale, fee, refund, and payout from 30+ sales channels and payment processors, reconciles each transaction to the cent, and posts clean books to QuickBooks Online, Xero, NetSuite, or Sage Intacct — so month-end takes a day instead of a week.
What is e-commerce revenue reconciliation?
Reconciliation is the process of matching every sale to the cash you actually received and the entries posted to your general ledger. For e-commerce that means tying orders to processor payouts, bank deposits, refunds, and fees across every channel. Done by hand it's a multi-day spreadsheet exercise; Synder automates it continuously, at the transaction level.
How is Synder different from a basic sync app?
A basic sync app moves data from A to B — often as summary entries with no way to explain a discrepancy. Synder reconciles: it matches every payout, fee, refund, and chargeback back to its originating order, so your ledger ties out to the bank and both your team and your AI tools work from one trusted source of truth.
Integrations & data
Which platforms does Synder integrate with?
Synder connects natively to 30+ platforms — sales channels like Shopify, Amazon, eBay, WooCommerce, BigCommerce and TikTok Shop; payment processors like Stripe, PayPal, Square and Braintree; and accounting systems including QuickBooks Online, QuickBooks Desktop, Xero, NetSuite and Sage Intacct. See the full list on the integrations page.
Does Synder sync per transaction or as a daily summary?
Both — you choose per connection. Synder can post each transaction individually with full SKU, fee, tax, and customer detail, or roll a day's activity into a single clean summary journal entry, depending on how much detail your books need.
Does Synder handle sales tax and multicurrency?
Yes. Smart rules apply tax treatment, product and category mapping, and class/location tags automatically as transactions post, and Synder supports multicurrency sales so international revenue lands correctly in your books.
Revenue recognition
How does Synder handle revenue recognition (ASC 606)?
Synder's RevRec builds ASC 606-compliant revenue schedules from Stripe data or an Excel upload, recognizes revenue on the P&L each month, and automatically handles upgrades, cancellations, prorations, and deferred revenue across the full subscription lifecycle — keeping books audit-ready without manual schedules.
Fit, setup & security
What size business is Synder built for?
Everyone from solo sellers to mid-market e-commerce and SaaS companies, plus the accounting firms and bookkeepers who serve them. Plans scale from Essential sync up through Pro and custom tiers that add smart rules, revenue recognition, and multi-entity support.
How long does it take to set up?
Most customers connect their channels, processors, and accounting system and see their first reconciled data in the same session. Single-channel setups are live in minutes; multi-channel or multi-entity environments take longer but need no internal engineering resources.
Is Synder secure?
Yes. Synder is SOC 2 Type 2 compliant with end-to-end encryption and is built to support GDPR and HIPAA requirements. It has read and posting access to your accounting system to keep your books current, but never moves your money.
How much does Synder cost?
Synder is priced in tiers based on the volume of transactions you sync and the features you need — from an entry-level Essential plan up to Pro and custom plans with smart rules and revenue recognition. You can start free, and a demo will map the right tier to your channels and volume. See current pricing on synder.com.
Still have a question?

Get the specifics for your stack.

A 20-minute demo answers the questions a FAQ can't — mapped to your exact channels, volume, and accounting system.